Orange changes the conditions of permanence of the program points
Since the launch of rewards program in Orange, Users only have the option to redeem in exchange for a new residence ( as opposed to Movistar and Vodafone also allowed in this case without tenure) but occasionally can renew tenure with another phone without having finished the last.
In this situation it appears that Orange has decided to change the terms of program points , and although still be allowed to renew without having completed their previous commitment from now to meet the remaining months will add to the new residence, Ie if for example you still missing three months to meet and renew stay 18 months, total commitment is 21 months instead of only 18 as computed so far.
Without going into the logic of this change , I hope you are well defined and continues to permit renewal only missing a few months to finish the current stay because otherwise , customers may begin to accumulate Orange stays without being aware of the total time that will be attached to the operator